Return and Refund Policy

Last updated: October 6, 2026

cedarnera accepts eligible returns requested within 30 calendar days after an order is delivered. Please review the following conditions and instructions before requesting a return.

1. Return Eligibility

To qualify for a return, the item must generally be:

• Unworn, unused, unwashed, and in the same condition in which it was received;

• Returned with all original tags, accessories, manuals, and packaging; and

• Accompanied by the order number or other proof of purchase.

Trying on an apparel item solely to confirm fit does not make it used, provided it remains clean, unworn beyond that fitting, and has its original tags attached.

2. How to Request a Return

Within 30 calendar days after delivery, email casimirhurtgen00951@outlook.com and include:

• Your full name and order number;

• The item you wish to return;

• The reason for the return; and

• Clear photographs or video when the item is damaged, defective, or incorrect.

We will review the request and, if approved, provide return instructions and the correct return address.

Returns are accepted by mail only. Do not send an item to our published business address or any address shown on the original parcel unless we specifically authorize that address in writing.

Items returned without prior authorization may be refused or delayed.

After receiving approval, ship the return within 14 calendar days and retain the tracking receipt until the return is completed.

3. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Returns Due to Our Error

cedarnera pays the reasonable return shipping cost when we confirm that the item arrived damaged, defective, materially different from its description, or different from the item ordered.

We will provide a prepaid return label or another written resolution. Do not purchase return postage before receiving instructions unless we authorize it in writing.

Preference-Based Returns

The customer pays the return shipping cost for preference-based returns, including a change of mind, ordering the wrong size or color, fit concerns, or no longer wanting the item.

The customer may use a trackable postal or courier service of their choice unless our instructions specify otherwise.

Approved returns are not subject to a separate restocking fee.

We do not reimburse unauthorized postage, premium or expedited return services, or packaging expenses.

4. Damaged, Defective, Incorrect, or Missing Items

Inspect your order promptly after delivery.

If an item is damaged, defective, incorrect, or missing, contact us as soon as reasonably possible and within the 30-day return window.

Include the order number and clear photographs or video of the product, shipping label, and packaging.

After verification, we may offer an appropriate replacement, refund, or other remedy.

cedarnera will cover the approved return cost where a return is required because of our error or a verified product defect.

5. Non-Returnable Items

The following cannot be returned unless defective, incorrect, or otherwise required by law:

• Gift cards;

• Personalized, customized, or made-to-order goods;

• Items clearly marked "Final Sale" on the product page before purchase;

• Worn, washed, altered, damaged, or incomplete items;

• Items without original tags where tags were supplied;

• Personal-care products or hygiene-sensitive goods after opening;

• Underwear, swimwear, or similar hygiene-sensitive items if the protective seal or hygiene liner has been removed; and

• Hazardous materials, flammable liquids, gases, or items restricted from return shipment.

Discounted or promotional items are returnable unless they were clearly marked "Final Sale" before purchase.

6. Exchanges

We do not guarantee direct exchanges because inventory may change.

For preference-based changes, the most reliable method is to return the eligible item and place a new order.

If we sent an incorrect or defective item, contact us before placing a replacement order so we can provide the appropriate resolution.

7. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to help, but cancellation or modification cannot be guaranteed after processing or fulfillment has begun.

If the order has already shipped, it must be handled under this Return and Refund Policy.

If cedarnera cancels an order before shipment, any captured payment for the canceled item will be refunded to the original payment method.

8. Return Inspection and Refunds

We will notify you after the return is received and inspected.

If approved, the refund will be issued to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the credit.

cedarnera provides free standard outbound shipping, so no standard outbound shipping charge is deducted from an approved refund.

Any optional premium or expedited service fee is non-refundable unless the return resulted from our error or applicable law requires otherwise.

If more than 15 business days have passed since we confirmed that a refund was approved, contact casimirhurtgen00951@outlook.com with your order number.

9. Refund Amount

Approved refunds cover the amount paid for the accepted returned item, including applicable item taxes that are refundable by law.

Deductions may apply only for damage or loss of value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law and communicated to the customer.

10. Mandatory Consumer Rights

Nothing in this Policy limits any non-waivable rights or remedies available under applicable United States federal or state consumer-protection law.

If applicable law provides more favorable cancellation, return, refund, warranty, or conformity rights, those rights continue to apply.

11. Contact Us

Business Name: cedarnera

Website: https://cedarnera.com

Email: casimirhurtgen00951@outlook.com

Phone: +1 320-244-4797

Business Address:

805 Maple Ln
Grove City, MN 56243
United States

Returns must not be sent to the business address unless that address is included in the written return authorization.